Account Management

Delete Your Account

You can request permanent deletion of your Nonogram Odyssey account and personal data at any time.

How to Delete Your Account

Recommended Delete directly in the app

Open the app → Settings → Delete Account. You will be asked to confirm, and deletion takes effect immediately. This is the fastest method.

Alternative Request by email

If you can no longer access the app, email support@nonogramodyssey.com from the address associated with your account, with the subject "Account Deletion Request". We will verify your identity and complete deletion within 30 days.

Email a Deletion Request

What Gets Deleted

The following personal data is permanently and irreversibly removed:

Account credentials (email address, password hash)
Profile information (username, display name, avatar)
Puzzle progress, scores, and completion history
Gameplay preferences and settings
Leaderboard scores linked to your account
Cloud-synced device data tied to your account
This action is permanent. Deleted data cannot be recovered. Any purchased items (e.g. ad-free upgrade) will also be lost and cannot be restored after deletion.

Your Submitted Puzzles Are Kept

Puzzles you have submitted to Nonogram Odyssey are part of the shared puzzle library and are not deleted when you delete your account. This is covered in our Terms & Conditions, which you agree to when submitting a puzzle.

Your puzzles remain in the game permanently
They are re-attributed to "Anonymous"
All likes, ratings, and statistics are preserved
If you register a new account, old puzzles will not be reconnected to it
Why? When you submit a puzzle, you grant Nonogram Odyssey a perpetual, irrevocable license to use it as part of the game. This ensures the continuity and integrity of the puzzle library for all players. Your personal identity is fully removed — the puzzle itself stays.

Other Data We Must Retain

Certain records must be kept for legal or compliance reasons. They are held securely and used only for the stated purpose — never for marketing.

DataRetained ForReason
Transaction records & purchase receipts 7 years Financial and tax compliance obligations
Support communication records 3 years after ticket closure Dispute resolution and legal protection
Fraud & abuse logs 12 months Security and Terms of Service enforcement
Anonymised analytics aggregates Indefinitely No personal data — cannot be linked back to you

Deletion Timeline

Via the app

Immediate
Account deleted on confirmation; you are signed out instantly
≤ 30 days
Remaining server-side personal data and backups fully purged

Via email request

Day 0
You send a deletion request email
< 3 days
We verify your identity and confirm the request
≤ 30 days
All personal data permanently deleted; confirmation email sent
For full details on how we handle your data, see our Privacy Policy. For any other questions, contact us at support@nonogramodyssey.com.